LogRhythm Announces Customer Satisfaction Score Increase Of 50 Percent and The Addition Of New Product and Human Resources Executives During The First Half Of 2020

The upward push in delight is a testomony to LogRhythm’s dedication to offering for its consumers all the way through COVID-19

Sept. 22, 2020 — LogRhythm, the corporate powering as of late’s safety operations centres (SOCs), as of late introduced the company skilled a 50 % building up in its Web Promoter Ranking (NPS) and exterior buyer assessment rankings within the first part of 2020. The client delight will increase are in large part attributed to the corporate’s COVID-19 buyer reaction, further improvements to the LogRhythm NextGen SIEM Platform, new carrier choices, and the growth of MSSP partnerships. The corporate additionally introduced the addition of 2 new participants to the management staff, leader product officer Rusty Carter and vice chairman of human assets Melissa Garza.

LogRhythm, the trade’s greatest standalone security-focused seller, just lately introduced LogRhythm 7.five and Open Collector in July 2020, enabling consumers to locate and mitigate threats quicker than ever with an revel in designed for seek pace, error removing, information correlation visualisation, and extra. The City Construction Authority shared that when aligning their processes with the LogRhythm NextGen SIEM Platform, their staff was once in a position to chop down on imply time to locate and reaction occasions from between 48 and 72 hours to only beneath 30 mins.

LogRhythm 7.five supplies enhanced analyst workflow studies and visibility, whilst Open Collector simplifies the method of onboarding cloud information resources for extra holistic tracking. That is particularly important given the various demanding situations safety groups face with the unexpected shift to a faraway group of workers.

“All over 2020, we’ve made it a concern to be a teammate to our consumers, and consequently, they’ve been in a position to boost up and improve their safety programmes — even beneath atypical cases,” mentioned Mark Logan, CEO of LogRhythm. “In spite of the uncertainty that is still because of the worldwide well being disaster, LogRhythm will proceed responding to the placement through taking note of the wishes of our consumers, using new security-focused answers, and evolving to verify they’re safe from cybercriminals.”

To additional lengthen buyer coaching, LogRhythm introduced its Coaching Products and services Approved programme, which certifies companions to supply the similar coaching services and products to consumers that LogRhythm has lengthy equipped. Now, consumers can paintings with each LogRhythm and approved companions to put in force a lot of coaching choices to suit finding out types, schedules, and budgets. Coaching services and products additionally cater in particular to distinct roles at the safety staff — together with the administrator and analyst roles — to verify all of the SOC can briefly and successfully learn how to use the LogRhythm Platform to perform their explicit objectives. This programme permits companions to change into a one-stop store for purchasers through offering deployment, safety services and products, and coaching. Approved companions that experience already rolled out their very own LogRhythm coaching programmes come with Optiv and Novacoast.

LogRhythm additionally added two new executives to the management staff to improve the organisation’s skill to ship on its merchandise and corporate tradition. Those new executives are:

Rusty Carter, Leader Product Officer
Carter brings over 21 years of product management, device building, and safety trade revel in to the corporate. Previous to becoming a member of LogRhythm, Carter served as vice chairman of product control for Arxan Applied sciences, an software safety and information coverage corporate, the place he led the product control and technique purposes. In conjunction with this revel in, Carter additionally brings a deep wisdom of gadget finding out, interface design, and UX — on which he holds a number of patents. At LogRhythm, he’s chargeable for using the product imaginative and prescient and evolving the NextGen SIEM Platform.

Melissa Garza, Vice President of Human Sources
With over 20 years of HR revel in, Garza has led human assets groups at quite a lot of Fortune 200 and 500 corporations in various companies. Previous to becoming a member of LogRhythm, Garza was once the vice chairman of human assets at SolarWinds, an IT control and faraway tracking device corporate. Garza will lead LogRhythm’s human capital control method to reinforce the corporate’s persevered expansion.

“I’m excited for the addition of most sensible ability similar to Melissa and Rusty to the LogRhythm staff and stay up for them taking our other folks projects and merchandise to the following stage,” Logan said.

Construction in this trajectory, LogRhythm has won a vital quantity of popularity from each consumers and the trade for the reason that get started of 2020, together with the next:

  • American Industry Awards’® (ABA) Silver Stevie® for Huge Corporate of the 12 months, Laptop Device
  • Cyber Protection Mag’s InfoSec Award for Very best SIEM
  • Cyber Protection Mag’s InfoSec Award for Marketplace Chief for Person Conduct Analytics
  • Gartner Peer Insights Consumers’ Selection for SIEM for the fourth consecutive 12 months
  • Executive Safety Award for Community Safety
  • Executive Safety Award for Possibility Research
  • Global Industry Awards’ Silver Stevie for Govt of the 12 months, Laptop Device
  • Global Industry Awards’ Silver Stevie for Huge Corporate of the 12 months, Laptop Device
  • Global Industry Awards’ Silver Stevie for Maximum Precious Company Reaction to COVID
  • Chief standing in G2’s Summer season 2020 Incident Reaction Grid
  • Chief standing in G2’s Summer season 2020 SIEM Grid
  • Chief standing in G2’s Summer season 2020 Usability Index for SIEM
  • Chief standing within the 2020 Gartner Magic Quadrant for Safety Knowledge and Match Control
  • SC Media’s SC Award for Very best SIEM Resolution

To connect to the LogRhythm group and find out about the best way to deal with the most recent cybersecurity demanding situations, sign up for consumers, companions, and friends on the corporate’s annual RhythmWorld convention. The completely unfastened tournament is happening nearly from Sept. 22–24. To be told extra and check in, please discuss with logrhythm.com/rhythmworld.

About LogRhythm
LogRhythm empowers greater than four,000 consumers around the globe to measurably mature their safety operations programme. LogRhythm’s award-winning NextGen SIEM Platform delivers complete safety analytics; consumer and entity conduct analytics (UEBA); community detection and reaction (NDR); and safety orchestration, automation, and reaction (SOAR) inside a unmarried, built-in platform for fast detection, reaction, and neutralisation of threats. Constructed through safety execs for safety execs, LogRhythm permits safety execs at main organisations NASA, Xcel Power, and Temple College to advertise visibility for his or her cybersecurity programme and cut back possibility to their organisation every and on a daily basis. LogRhythm is the one supplier to earn the Gartner Peer Insights’ Buyer Selection for SIEM designation 4 years in a row. To be told extra, please discuss with logrhythm.com.

Media contacts
Jamie Waddell, William Johnson
Finn Companions, on behalf of LogRhythm
E: logrhythm@finnpartners.com
T: 07395 304429

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