SANDSIV Publishes Landmark Research on Digital Transformation Measurement

White paper gifts new metrics for measuring, bettering digitization efforts

ZURICH, SWITZERLAND, 24.09.2020 – For years, corporations have sought to digitize the buyer enjoy. However what precisely does such electronic transformation entail? And the way can corporations measure its affect on visitor sentiment? SANDSIV, makers of sandsiv+, the sector’s maximum complicated customer-intelligence instrument platform, speak about those questions and supply some compelling solutions in a white paper written via Federico Cesconi and Gian Paolo Franzoni.

Measuring Digital Transformation

Measuring Virtual Transformation

“Measuring Virtual Transformation: An Empirical Technique to Measuring Phygital Trips” describes the significance of electronic transformation and the pitfalls to which a stunning selection of corporations succumb. It then discusses more than a few frameworks for designing and imposing digital-transformation projects prior to drawing on them to provide a sequence of easy mathematical formulation that generate insightful, actionable KPIs.

The end result, says Federico, is an array of metrics that may information any digital-transformation challenge associated with the buyer adventure, verify its growth at any level within the adventure and information additional paintings, and show the advantages of a hit electronic transformation as a sequence of KPIs that end up the worth of digitization in bottom-line phrases.

“This white paper has been years within the making,” notes Federico. “It speaks deeply to what we do each as a developer of CXM instrument and as a business entity. In spite of everything, we’re a trade like every other, with a target audience to serve and particular person shoppers to whom we need to put across as a lot worth as imaginable. The framework described right here attracts on our personal interior efforts to optimize SANDSIV’s visitor enjoy, and we couldn’t be prouder to proportion it with the sector.”

To be told extra about how SANDSIV is helping corporations measure and organize their digital-transformation projects, please touch us at To obtain the white paper click on right here:–measuring-digital-transformation.


SANDSIV is a Swiss instrument supplier situated in Technopark Zurich, Switzerland’s major generation hub. Indexed as a number one VOC supplier in Gartner’s fresh VOC Marketplace file, SANDSIV has constructed its popularity in handing over its state of the art Voice of the Buyer endeavor answers “sandsiv+” to complicated CX groups at main organizations during EMEA, together with main corporations within the telco, monetary services and products, utilities, retail and transportation sectors.

ABOUT sandsiv+
sandsiv+ captures, analyses, integrates, improves, and measures the buyer enjoy. Presented in 2014, the next-generation CX platform harmonizes knowledge from any direct or oblique channel, and generates inferred knowledge the usage of synthetic intelligence. Its analytical options are constructed on complicated AI applied sciences together with Herbal Language Processing (NLP) and Deep Device Finding out, offering for the an increasing number of unsupervised manufacturing of quicker and extra correct actionable insights, and permitting organizations to behave responsively and plan correctly. The platform helps complicated integration, customization and configuration.

Identify: Frank Warnsing
Telephone: +41 43 205 21 32

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